Refund policy

At AccuMEMS, customer satisfaction is our priority. We stand behind the quality of our products and are committed to providing a worry-free shopping experience.

We offer a free 30-day refund or replacement policy on all products purchased directly from our official website.

If you are not completely satisfied with your purchase, you may request a refund or replacement within 30 days of receiving your order.

• The product arrives damaged or defective.
• The product has a manufacturing defect.
• The wrong item was received.
• The product does not function as described.
• You change your mind within 30 days of delivery.

• The request must be submitted within 30 days of delivery.
• The product must be returned in good condition.
• All original accessories, packaging, manuals, and included items should be returned whenever possible.
• Proof of purchase or order number is required.

• AccuMEMS covers return shipping costs.
• AccuMEMS covers replacement shipping costs.
• No restocking fees will be charged.

After the returned product is received and inspected, approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

All AccuMEMS thermal imaging products purchased through authorized sales channels are covered by a 1-Year Limited Warranty from the date of delivery.

Issue	Covered	Resolution
Manufacturing defect	✓	Repair or replacement
Infrared sensor failure	✓	Repair or replacement
Display or screen malfunction	✓	Repair or replacement
Charging system failure	✓	Repair or replacement
Internal electronic component failure	✓	Repair or replacement
Factory workmanship defect	✓	Repair or replacement
Power management system failure	✓	Repair or replacement
Defective buttons, ports, or controls caused by manufacturing issues	✓	Repair or replacement
Hardware failure verified by AccuMEMS technical support	✓	Repair or replacement
Product damaged during shipping	✓	Free replacement
Wrong item received	✓	Free replacement
Accidental damage	✕	Not covered
Damage caused by drops, impact, or abuse	✕	Not covered
Improper use or misuse	✕	Not covered
Unauthorized repair, modification, or disassembly	✕	Not covered
Water or liquid damage caused by improper operation	✕	Not covered